Privacy Policy

1. Information We Collect

• Account details: name, email address, password
• Travel data: trip plans, destinations, dates
• Payment information (via Stripe): securely processed and not stored by us
• Communication data: emails, feedback, support requests
• Usage data: how you interact with our site (e.g., pages visited, time spent)
• Cookies: small data files stored on your device to enhance user experience

2. How We Use Your Information

We use your data to provide and improve our services, personalize your experience, process payments, and send important updates. Your trip information (including all documents on the trip) will be deleted three months after the end date of the trip. You may also request a full deletion of all your documents by emailing documentdeletion@mytripbuddy.co.uk. We will not use your data for marketing purposes without your explicit consent. We may use aggregated, anonymized data for analytics and research purposes, but this will not identify you personally. We do not sell your data to third parties. We may share your data with trusted third-party service providers (e.g., payment processors, email services) to help us operate our site and provide our services. These providers are obligated to protect your data and use it only for the purposes we specify.

3. Data Sharing

We do not sell your data. We may share information with trusted third-party providers (e.g. Stripe, SendGrid) solely for service delivery. We may also share data to comply with legal obligations, protect our rights, or prevent fraud. We will not share your personal information with third parties for their own marketing purposes without your explicit consent. If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking

We use cookies to enhance site functionality and analyze usage. You can manage cookie preferences in your browser settings. Cookies help us remember your preferences and improve your experience on our site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. We may also use web beacons and similar technologies to collect information about your interactions with our site. These technologies help us understand how users engage with our content and improve our services accordingly.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission is 100% secure. We use encryption, firewalls, and secure servers to protect your information. While we strive to protect your personal data, we cannot guarantee its absolute security. You are responsible for keeping your account credentials confidential and for any activities that occur under your account. If you suspect any unauthorised access to your account, please contact us immediately. We will notify you promptly in the event of a data breach that may affect your personal information.

6. Your Rights

You may access, update, or delete your personal data at any time by logging into your account or contacting support. You have the right to request a copy of your personal data, correct any inaccuracies, and request deletion of your data. You can also object to or restrict the processing of your personal data in certain circumstances. If you wish to exercise any of these rights, please contact us here. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws

7. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites. We are not responsible for the content or practices of linked sites and encourage you to read their privacy policies. If you click on a third-party link, you will be directed to that third party's site, and we recommend reviewing their privacy policy before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or site notice. Your continued use of the site after changes indicates acceptance of the new policy. We encourage you to review this policy regularly for any updates or changes. If we make significant changes to this policy, we will notify you via email or through a notice on our site. Your continued use of the site after any changes to this policy will constitute your acceptance of the revised terms.

9. Contact

For privacy-related inquiries, contact us at contact@mytripbuddy.co.uk.